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Every Docfiy site is published at a Docfiy subdomain:

https://your-slug.docfiy.com

Custom domains (for example docs.yourcompany.com) are available on Pro and above. Free plans use the Docfiy subdomain only.

Connect a custom domain

  1. Open Settings → Domain setup in the dashboard.
  2. Enter your hostname (for example docs.yourcompany.com).
  3. Click Add domain.
  4. At your DNS provider, create a CNAME record:
CNAME | docs | your-slug.docfiy.com

Replace docs with your subdomain label and your-slug.docfiy.com with the Docfiy hostname shown in the dashboard.

  1. Wait for DNS to propagate, then click Add domain again to re-check.

Propagation is often a few minutes, but can take longer depending on your DNS provider. Use DNSChecker if you need to verify the record worldwide.

What happens after verification

When the CNAME points at your Docfiy subdomain:

  • Readers can open your docs at https://docs.yourcompany.com
  • Traffic is routed to the same published site as {slug}.docfiy.com
  • Your Docfiy subdomain keeps working as a fallback URL

Custom domains require an active Pro (or higher) plan. If Domain setup is locked, upgrade under Billing.

Subpath hosting (/docs)

Hosting docs at a path like example.com/docs is a separate option. Enable Host at /docs in Domain setup when you need it, or contact support if your DNS provider cannot use a simple CNAME.

Troubleshooting

IssueWhat to check
Domain still pendingConfirm the CNAME target is exactly {slug}.docfiy.com (no https://)
Free planUpgrade to Pro — custom domains are plan-gated
Cloudflare orange cloudIf verification stalls, try DNS-only (gray cloud) until the CNAME settles

Reserved Docfiy hostnames (app, api, docs, www) are platform services, not tenant sites.